JoCare Privacy Policy

Effective Date: May 14, 2025

JoCare, a health innovation project implemented by Jo GRP Ltd (“JoCare”, “we”, “us”, or “our”), a social enterprise registered in Rwanda, is committed to protecting the privacy of our users, including adolescents, individuals with disabilities, schools, health centers, and community organizations. This Privacy Policy details how we collect, use, store, and protect personal data in compliance with Rwanda’s Data Protection Law No. 058/2021. We ensure accessibility of this policy for all users, including those with special needs.

1. Scope and Definitions

This policy applies to personal data processed by JoCare through our website (www.jocare.rw), digital platforms (e.g., e-learning tools, interactive games), and offline programs (e.g., educational cards, workshops). “Personal Data” means any information relating to an identified or identifiable individual.

2. Data We Collect

We collect:

Personal Identifiers: Name, email, phone number, age, or gender provided via program registration, inquiries, or platform use.
Sensitive Data: Health information (e.g., SRH or disability status) collected with explicit consent for program delivery.
Usage Data: Non-personal data like IP addresses, device types, or platform interactions, collected via cookies or analytics.
User Contributions: Feedback, survey responses, or testimonials voluntarily submitted.

3. Methods of Data Collection

Data is collected:

Directly: Through forms, registrations, or communications (e.g., via info@jocare.rw or +250 784 579 143).
Automatically: Via analytics or tracking on our digital platforms.
Via Partners: From schools, health centers, or community organizations, with consent.

4. Purposes of Data Processing

We process data to:

Deliver inclusive SRH education and services via digital (e-learning, games) and physical (cards, puzzles) tools.
Communicate program updates or event details.
Conduct anonymised research to improve SRH education and accessibility.
Ensure platform accessibility for users with disabilities.
Analyze platform performance to enhance user experience.

5. Legal Basis for Processing

Processing is based on:

Consent: For sensitive data or optional communications.
Contractual Necessity: To deliver programs or services.
Legitimate Interests: To enhance platforms, conduct research, or secure systems.
Legal Obligations: To meet Rwandan regulatory requirements.

6. Data Sharing

We share data with:

Service Providers: Trusted vendors (e.g., cloud hosting, analytics) under confidentiality agreements.
Program Partners: Schools, health centers, or community organizations, with consent.
Authorities: When legally required or to protect JoCare’s rights.

We do not sell, rent, or trade personal data.

7. Data Security

We use encryption, access controls, and regular audits to secure data. While we aim for robust protection, no system is fully immune to risks.

8. Your Data Protection Rights

Under Rwanda’s Data Protection Law, you can:

Access or correct your data.
Request deletion or restrict processing.
Object to processing or withdraw consent (prior processing remains lawful).
Complain to Rwanda’s National Data Protection Authority.

9. Data Retention

Data is retained only as needed for stated purposes or legal compliance. Anonymised data may be kept indefinitely for research.

10. International Data Transfers

Data transferred outside Rwanda (e.g., to cloud servers) is safeguarded by mechanisms like Standard Contractual Clauses.

11. Cookies and Tracking Technologies

Our platforms use cookies to improve functionality and analyze usage. Manage preferences via browser settings.

12. Policy Updates

We may update this policy to reflect legal or operational changes, with revisions posted on www.jocare.rw.

13. Contact Information

For questions, contact:

JoCare (Jo GRP Ltd)
Norrsken House, Kigali, Rwanda
Email: info@jocare.rw
Phone: +250 784 579 143